Customer Support & Helpdesk Software

Gorgias vs Help Scout

Both are customer support & helpdesk software. The short answer: choose Gorgias if you are shopify stores handling customer support at scale; choose Help Scout if you are teams that want email support to feel personal.

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Gorgias logo GorgiasHelp Scout logo Help Scout
Best forShopify stores handling customer support at scaleTeams that want email support to feel personal
Free planNo (trial may exist)Verify
PricingSee providerSee provider
Built for IndiaGlobalGlobal
CategoriesCustomer Support & Helpdesk Software, AI Chatbots for Customer Service, AI Tools for Online SellersCustomer Support & Helpdesk Software
Strengths
  • Edit orders inside tickets
  • AI agent for common questions
  • Deep Shopify integration
  • Simple and friendly
  • Shared inbox feels like email
Watch out for
  • Ticket-based pricing
  • Built only for e-commerce
  • Fewer enterprise features
Visit GorgiasVisit Help Scout

Which should you choose?

Gorgias: E-commerce helpdesk that brings email, chat and social messages into one place, with order actions and an AI agent.

Help Scout: Shared inbox and help desk with knowledge base and live chat.

The best way to decide is to run the same week of real work through both — most offer a free plan or trial — and compare how long tasks take, what your team prefers, and the total cost for your number of users including renewal pricing.

Not sure either fits? See all customer support & helpdesk software compared.