Customer Support & Helpdesk Software
Help Scout vs Gorgias
Both are customer support & helpdesk software. The short answer: choose Help Scout if you are teams that want email support to feel personal; choose Gorgias if you are shopify stores handling customer support at scale.
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| Best for | Teams that want email support to feel personal | Shopify stores handling customer support at scale |
|---|---|---|
| Free plan | Verify | No (trial may exist) |
| Pricing | See provider | See provider |
| Built for India | Global | Global |
| Categories | Customer Support & Helpdesk Software | Customer Support & Helpdesk Software, AI Chatbots for Customer Service, AI Tools for Online Sellers |
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| Visit Help Scout | Visit Gorgias |
Which should you choose?
Help Scout: Shared inbox and help desk with knowledge base and live chat.
Gorgias: E-commerce helpdesk that brings email, chat and social messages into one place, with order actions and an AI agent.
The best way to decide is to run the same week of real work through both — most offer a free plan or trial — and compare how long tasks take, what your team prefers, and the total cost for your number of users including renewal pricing.
Not sure either fits? See all customer support & helpdesk software compared.