Customer Support & Helpdesk Software · AI Chatbots for Customer Service
WATI vs Gorgias
Both are customer support & helpdesk software and ai chatbots for customer service. The short answer: choose WATI if you are support and sales teams sharing one WhatsApp number; choose Gorgias if you are shopify stores handling customer support at scale.
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| Best for | Support and sales teams sharing one WhatsApp number | Shopify stores handling customer support at scale |
|---|---|---|
| Free plan | No (trial may exist) | No (trial may exist) |
| Pricing | See provider | See provider |
| Built for India | Global | Global |
| Categories | WhatsApp Marketing & Business API Tools, Customer Support & Helpdesk Software, AI Chatbots for Customer Service | Customer Support & Helpdesk Software, AI Chatbots for Customer Service, AI Tools for Online Sellers |
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| Visit WATI | Visit Gorgias |
Which should you choose?
WATI: WhatsApp API platform with team inbox, chatbots and broadcasts.
Gorgias: E-commerce helpdesk that brings email, chat and social messages into one place, with order actions and an AI agent.
The best way to decide is to run the same week of real work through both — most offer a free plan or trial — and compare how long tasks take, what your team prefers, and the total cost for your number of users including renewal pricing.
Not sure either fits? See all customer support & helpdesk software compared.