Customer Support & Helpdesk Software

Zendesk vs Gorgias

Both are customer support & helpdesk software. The short answer: choose Zendesk if you are larger support teams needing a mature platform; choose Gorgias if you are shopify stores handling customer support at scale.

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Zendesk logo ZendeskGorgias logo Gorgias
Best forLarger support teams needing a mature platformShopify stores handling customer support at scale
Free planNo (trial may exist)No (trial may exist)
PricingSee providerSee provider
Built for IndiaGlobalGlobal
CategoriesCustomer Support & Helpdesk SoftwareCustomer Support & Helpdesk Software, AI Chatbots for Customer Service, AI Tools for Online Sellers
Strengths
  • Mature and scalable
  • Large app marketplace
  • Edit orders inside tickets
  • AI agent for common questions
  • Deep Shopify integration
Watch out for
  • Expensive for small teams
  • Ticket-based pricing
  • Built only for e-commerce
Visit ZendeskVisit Gorgias

Which should you choose?

Zendesk: Customer service platform with ticketing, messaging, help centre and AI agents.

Gorgias: E-commerce helpdesk that brings email, chat and social messages into one place, with order actions and an AI agent.

The best way to decide is to run the same week of real work through both — most offer a free plan or trial — and compare how long tasks take, what your team prefers, and the total cost for your number of users including renewal pricing.

Not sure either fits? See all customer support & helpdesk software compared.