- Best for
- Shopify stores handling customer support at scale
- Free plan
- No (trial may exist)
- Pricing
- Check the provider's website for current pricing in your currency.
- Company origin
- United States
Overview
Gorgias is e-commerce helpdesk that brings email, chat and social messages into one place, with order actions and an AI agent. It is a strong fit for shopify stores handling customer support at scale. It is used internationally — check that it supports your country's tax rules, currency and payment methods.
Pros
- Edit orders inside tickets
- AI agent for common questions
- Deep Shopify integration
Cons
- Ticket-based pricing
- Built only for e-commerce
Who should consider Gorgias?
Consider it if you are among shopify stores handling customer support at scale. Before you buy, test it with a week of real work, check the price for your number of users, and confirm you can export your data if you switch later.
Gorgias alternatives
| Software | Best for | Free plan | Origin | |
|---|---|---|---|---|
| Support and sales teams sharing one WhatsApp number | No (trial may exist) | HK | Visit | |
| Small support teams starting with ticketing | Yes | IN | Visit | |
| Zoho users who want support linked to CRM | Yes | IN | Visit | |
| Larger support teams needing a mature platform | No (trial may exist) | US | Visit | |
| Teams that want email support to feel personal | Verify | US | Visit | |
| Contact centres and support teams | No (trial may exist) | IN | Visit |
See all Gorgias alternatives →
Compare Gorgias
Gorgias vs WATIGorgias vs FreshdeskGorgias vs Zoho DeskGorgias vs ZendeskGorgias vs Help ScoutGorgias vs OzonetelGorgias vs Intercom FinGorgias vs Tidio
Frequently asked questions
Does Gorgias have a free plan?
It does not offer a permanent free plan, though a free trial may be available.
What is Gorgias best for?
Shopify stores handling customer support at scale.
What are the best alternatives to Gorgias?
WATI, Freshdesk, Zoho Desk, Zendesk, Help Scout.